Your privacy is our responsibility

dbt99 is a trusted online casino and sports betting platform in Bangladesh. We place the highest importance on our users' privacy and are committed to protecting their personal information.

This privacy policy explains what types of information dbt99 collects, how that information is used, with whom it may be shared, and what rights you have regarding your personal information. By using our platform, you agree to this policy.

We keep your data secure using SSL encryption and modern cybersecurity technology. Privacy protection is an essential part of every service offered by dbt99.

dbt99 collects the following types of information. We collect only the information that is necessary to provide our services.

2.1 Registration and Identity Information

• Full name, date of birth, and national identity card details
• Email address and account password
• Mobile number (linked to bKash, Nagad, or Rocket account)
• Residential address and postal code

2.2 Financial Transaction Information

• Deposit and withdrawal history and amounts
• Payment method details (bKash, Nagad, Rocket, bank transfer)
• Transaction ID and timestamp
• Bank account number (where applicable)

2.3 Platform Usage Information

• Gaming history, bet amounts, and results
• Login time, session duration, and device information
• IP address, browser type, and operating system
• Information collected through cookies and similar tracking technologies

2.4 Communication Information

• Live chat session logs and messages
• Email communication records
• Details of complaints, suggestions, and feedback

dbt99 collects information in several ways.

3.1 Direct Collection

You provide information to us directly when you register on our platform, update your profile, request a deposit or withdrawal, or contact the support team.

3.2 Automatic Collection

Some information is collected automatically through cookies, log files, and similar technologies while you use our services. This includes browsing behaviour, click patterns, and session data.

3.3 From Third Parties

For the purpose of identity verification and fraud prevention, we may also collect information from trusted third parties. Applicable laws are always followed in such cases.

dbt99 uses the information collected for the following purposes.

4.1 Service Delivery and Operations

• Creating, managing, and securing accounts
• Processing and verifying financial transactions
• Running gaming services smoothly
• Providing bonuses, rewards, and promotional benefits

4.2 Security and Compliance

• Identity verification and age restriction (21+) confirmation
• Prevention of fraud, money laundering, and illegal activity
• Ensuring responsible gaming and taking protective measures
• Compliance with applicable laws and regulations

4.3 Customer Service and Improvement

• Customer support and complaint resolution
• Improving platform quality and developing new services
• Personalising user experience
• Informing users about relevant promotions and offers

dbt99 may share your information with third parties in specific circumstances. However, such sharing is always limited, purposeful, and controlled.

5.1 Service Provider Partners

Limited information may be shared with our trusted partners for payment processing, identity verification, and technical services. These partners are bound by strict confidentiality agreements.

5.2 Legal Obligations

If disclosure of information is required by court order, government directive, or applicable law, we will be obliged to act accordingly. In such cases we will make every effort to notify you in advance where possible.

5.3 What We Never Do

• We do not sell your information to any advertising company
• We do not share your personal information on other online platforms without your permission
• We do not give your financial information to any unauthorised party

dbt99 uses cookies to improve your browsing experience. Cookies are small data files stored on your device.

6.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the platform — login sessions and security.
• Functional Cookies: Remember your preferences and settings.
• Analytical Cookies: Help analyse platform usage patterns to improve services.

6.2 Cookie Control

You can control or decline cookies by changing your browser settings. However, declining some cookies may cause certain platform features to not work properly.

7.1 Retention Period

dbt99 retains your information for as long as necessary to provide services and to meet legal obligations. Even after an account is closed, some information may be retained for a specified period in accordance with regulatory requirements.

7.2 Security Measures

• All data transfers are secured through SSL/TLS encryption technology
• Industry-standard firewalls and intrusion detection systems
• Regular security audits and vulnerability assessments
• Restricted access controls — only authorised staff can access personal information
• Encrypted database storage

As a user of the dbt99 platform, you have the following rights regarding your own information.

8.1 Right to Access Information

You may request at any time to know what information we hold about you. We will provide this information within a reasonable time.

8.2 Right to Correct Information

If any information in your profile is incorrect or incomplete, you may request a correction. Keeping accurate information helps us maintain the quality of our services.

8.3 Right to Delete Information

In certain circumstances you may request the deletion of your personal information. However, due to legal obligations, we are required to retain some information for a specified period.

8.4 Right to Object to Processing

You have the right to object to your information being used for specific purposes, particularly for marketing. You may unsubscribe from such marketing communications at any time.

8.5 Right to Data Portability

You may request a copy of your personal information in a structured, commonly used format.

dbt99 is a 21+ platform. We do not knowingly collect information from anyone under the age of 21. We verify age during the registration process.

If we become aware that a minor has registered on our platform, their account will be closed immediately and all collected information will be deleted.

If you believe that a minor is using our platform, please contact us.

Some information may be processed or stored outside Bangladesh to provide our services. In such cases we ensure that appropriate security measures are maintained and your information remains protected.

For any international data transfer, we follow industry-standard encryption and security protocols and work only with trusted partners.

dbt99 may update this privacy policy from time to time. If there are any significant changes, we will notify you at your registered email address and display them clearly on the platform.

Each version will state the "Last Updated" date. Continued use of the platform after changes are made will be considered as your agreement to the new policy.

The current version of the policy will always be available on this page. Contact us for previous versions.

For any questions, concerns, or requests regarding the privacy policy, please contact us. Our support team is ready to assist in Bengali 24/7.