Someone in my family has become addicted to dbt99 — what should I do?

Start by speaking with them with empathy. If possible, email us at support@dbt99.cam or explain the situation via live chat. Our team will help take the appropriate steps. All information will be kept confidential.

For ages 21+

Responsible Gaming at dbt99 — your safety is our priority

dbt99 believes online gaming should be a source of fun — never stress. We are always committed to keeping your gaming experience safe, balanced, and enjoyable.

What is Responsible Gaming and why does it matter?

Responsible Gaming means enjoying gaming while staying aware of your budget, time, and emotions. At dbt99, we want you to stay in control at all times — the game should never control you.

Online casino and sports betting is an entertainment activity. It should not be seen as a source of income. Most players play for fun and are aware of their limits. However, for some people gambling can become an addiction. In those cases, acting quickly is important.

dbt99 works to ensure a transparent, safe, and responsible gaming environment for players in Bangladesh. Our platform has a number of effective protection tools that you can use at any time.

⚠️ Important Message

If you feel that gambling is becoming a problem for you or your family, please contact our 24/7 live chat right now or send an email to [email protected]. Our trained team is ready to help in Bengali.

For ages 21 and above only
Option to set deposit limits
Self-exclusion option available
Time-out feature available at any time
24/7 Bengali support

Our Protection Tools

dbt99 gives you full control over your gaming experience. The tools below are here for you whenever you need them.

Deposit Limit Setting

Set your own limit on how much you can deposit daily, weekly, or monthly. Once a limit is set, it takes effect immediately. A 24-hour cooling-off period applies if you wish to increase the limit.

Budget Control

Self-Exclusion

You have the option to exclude yourself from the platform temporarily or for a longer period. During self-exclusion your account will be completely inactive and you will not receive any promotional messages.

Addiction Prevention

Time-Out Break

Take a temporary break for 24 hours to 30 days. Logging in will not be possible during a time-out. Contact live chat to activate this feature.

Temporary Break

Session Time Limit

Set a maximum duration for each gaming session. Once the set time has passed, the platform will automatically alert you and suggest that you log out.

Time Management

Transaction History Review

View all your deposits, withdrawals, and betting history in your account dashboard. Understanding your spending patterns is the first step toward responsible gaming.

Transparency

24/7 Bengali Support

For any issue, at any time, our Bengali-speaking support team is ready. You will get a response via live chat within just a few minutes.

Round-the-Clock Support

Age Verification — 21+ only

dbt99 strictly prohibits anyone under 21 years of age. We verify age at registration and may request identity documents when needed. Protecting minors from gaming is one of our top priorities.

If you believe an underage person is using or attempting to use your account, notify our support team immediately. Account sharing is strictly prohibited.

If children or teenagers are in your home, we recommend using parental control software on your device. Keep your password secure and do not leave your device without logging out.

21+

This platform is for
Bangladeshi citizens aged 21 and above
only.

No account will be fully active without age verification.

Set Deposit and Withdrawal Limits

Limits keep you protected. Minimum deposit and withdrawal amounts are defined at dbt99.

Category	Description	Amount
Minimum Deposit	Applicable for all payment methods	৳500
Minimum Withdrawal	Applicable for all payment methods	৳800
Withdrawal Time	Processing time (usually)	30 minutes to 3 hours
Payment Methods	Supported mobile banking and banks	bKash, Nagad, Rocket, Bank Transfer
Voluntary Deposit Limit	Can be set by the player themselves	Daily / Weekly / Monthly

Ask Yourself

If the answer to any of the questions below is "yes", please talk to our support team.

Are you placing more and more bets trying to win back money you have lost?

Are you hiding your gaming activity from family or friends?

Do you feel that your work, studies, or relationships are being affected?

Have you tried to stop betting but failed?

Are you spending money set aside for everyday needs on gaming?

Do you feel anxious or restless when you cannot play?

Signs of Healthy Gaming

Keeping the following points in mind will make gaming enjoyable at all times:

Playing for entertainment only — not as a source of income

Setting a budget in advance and staying within that limit

Taking a break after a loss, not placing bets out of frustration

Taking regular breaks and spending time on other activities

Being honest with family and friends

Asking for help when needed — this is not weakness, it is courage

How to Use Protection Tools

Activate protection on your account in just a few simple steps.

Log in to your account

Access your dbt99 account and go to the "Account Settings" section.

Open the "Responsible Gaming" menu

Find the "Responsible Gaming" option within settings.

Choose the tool you need

Select whichever you need from deposit limit, time-out, or self-exclusion.

Set the limit or duration

Enter your preferred amount or time period and confirm.

Confirm it is active

The limit applies right away. You will receive an email confirmation.

Chat for help

If you have trouble with any step, let us know via our 24/7 live chat — we are right here with you.

dbt99's Commitment

We believe every player's experience should be safe, transparent, and enjoyable. Toward that goal, we honour the following commitments:

All data protected through SSL encryption
Regular reviews to ensure fair play
Access completely prohibited for minors
Fast assistance for players facing difficulties
No pressure or manipulative promotions
Transparent rules and terms
Responsible gaming tools completely free of charge

Learn About Gaming Addiction

Problem Gambling is a real and serious issue. It can affect people of any age and any background. The signs of addiction develop gradually, so they can be hard to recognise in the early stages.

The core principle of responsible gaming is — you can always say no. Gaming should never take priority over daily life, relationships, or financial health.

If you feel gaming is having a negative impact on your life, take action today. dbt99's support team can speak in Bengali and is ready to understand your situation and help.

For direct support:
Live chat: available 24/7 — start a chat from any page on the site
Email: [email protected]

Responsible Gaming FAQs

Find answers to common questions. For more information, visit our FAQ page.

Go to the "Responsible Gaming" section in your account settings and select self-exclusion. Choose a duration (7 days to permanent). You can also request it via live chat or by emailing [email protected]. Your account cannot be reactivated while self-exclusion is active.

Lowering a deposit limit takes effect immediately. To increase a limit, a 24-hour cooling-off period must pass first. This rule protects you from making decisions based on emotion.

A time-out is a temporary break (24 hours to 30 days) that ends automatically after the set period. Self-exclusion is longer-term and stricter — your account cannot be reopened until the period expires.

Start by speaking with them with empathy. If possible, email us at [email protected] or explain the situation via live chat. Our team will help take the appropriate steps. All information will be kept confidential.

Your balance is kept safe during a self-exclusion or time-out. When your account is reactivated after the period ends, your balance will be unchanged. If you need to make a withdrawal, let the support team know.

Yes, we detect unusual gaming patterns (excessive betting, long sessions, loss-chasing behaviour) and reach out to you when needed. This is not a punishment — it is part of how we care for our players.

Enjoy safely — welcome to dbt99

All protection tools are ready. Play responsibly and enjoy yourself.

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